Delivery & Returns
Christmas Delivery Info
Last ordering dates for guaranteed delivery in time for Christmas.
UK - Standard Mail - Wednesday 18 December 2013
UK - Express Delivery - Monday 23 December 2013 (Order must be placed before 10.00am)
Europe - 13 December 2013
USA - 12 December 2013
Rest of the World - 5 December 2013
|Standard Delivery||Order over £50||Next Day Delivery|
Delivered next working day if order placed by 12.00 noon*
Offered on most standard items unless otherwise stated next to product
*Please note that we cannot be held responsible if a parcel fails to be delivered next day due to adverse weather conditions or a backlog
of parcels at Royal Mail or courier depots.
We are able to ship to most destinations internationally.
Due to the differences in sizes and weights of our accessories and furniture, international delivery costs will vary depending on the total volumetric weight of your order and the country of delivery.
To find out the delivery costs, simply add the items to your basket, go to the check-out page and enter your delivery address. Our website will calculate the shipping costs and will exclude the VAT for countries outside the EU automatically.
Please note that countries outside of the EU may have to pay local import duties on reception of the goods.
We aim to dispatch your order within 48 hours of being accepted - unless next day delivery has been requested.
UK - 2-3 working days
Northern Europe - 5-7 working days
Rest of Europe - 7-10 working days
Rest of the world - 10-14 working days
If an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
The delivery period stated within which you will receive your order is approximate.
If your order has not been delivered then we reserve the right to ask you to wait 15 working days before we re-despatch your order.
We also reserve the right to charge for re-delivery if the package was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay in delivery of the goods however caused.
Return of Non-Faulty Goods
We hope you are delighted with your purchase from Mocha. However, if you would like to return any items or your purchase in unsuitable, we are happy to arrange a refund or exchange (excluding delivery costs).
Please email us at: firstname.lastname@example.org to let us know and then return it to us, unused in a saleable condition, and with the original packaging, within 14 days of delivery.
Please enclose a copy of the delivery note supplied.
We recommend that you use insured registered delivery - keeping the receipt in case of any damage in transit - as we cannot accept responsibility for any lost or damaged items.
We regret that we are unable to accept items which are returned after 14 working days from the delivery date or which are no longer in a resaleable condition.
In the unlikely event that your order arrives damaged please email us at: email@example.com within 48 hours of delivery (and we will advise you regarding the procedure for an exchange or refund).
We advise you to check your purchase as soon as it is delivered.
Place your item(s) into a protective box or other suitable protective packaging and post it the address below:
Mocha - Returns
TFL, 23 Morses Lane Industrial Estate
After receipt of your returned goods we aim to issue your refund within 7 working days.
The cost of your purchase will be refunded to the credit/debit card or PayPal account used to make the purchase.
Refunds can take up to 5 working days to clear from the point of processing.
All overseas orders will be refunded in Sterling.
Mocha cannot be held responsible for any fluctuations in exchange rates.
How to Cancel An Order
If you wish to cancel an order please email us at firstname.lastname@example.org and include the following: customer name, order number and date of order.
If your order has already been dispatched, you may return the item(s) within 14 days as per the returns policy above.
You can now recycle your old electricals with us
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items. If you buy an electrical item from Mocha, you can return your old one to us on a like-for-like basis. Please contact us to let us know if you wish to send us an old electrical item and return to the address above. (Please note postage for return of the old electrial item is at the cost of the customer - and we are only able to accept returns of equivalent items).